geowebstore.com delivers parcels all over the world via DHL Express, FedEx or UPS. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. geowebstore.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of GEO. All shipments are accompanied with an official invoice with the exact declared value of each item. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and geowebstore.com will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of geowebstore.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.

Available Items:
Orders made of available items, upon confirmation of their availability the amount of the transactions made by credit cards will be settled only when processing the order. 

Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Pre-Order item:
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, geowebstore.com  will promptly inform and refund customers. geowebstore.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of GEO that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed. 

We cannot accept deliveries to PO Boxes or lockers. In case you will not be home at delivery time, please contact us, so that we will promptly arrange an alternative solution with the courier.

Please note that in case that, for any reason, customer refuses the delivery of the parcel,
shipping costs and import duty fees related to the automatic return of the parcel to the sender
will be charged to the customer. This amount will be deducted from the total amount of the
order to be refunded.

geowebstore.com offers DDP (Delivery Duties Paid) shipping to a few selected countries. This
means taxes, custom fees and import fees are included. Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be
reimbursed by GEO.

Depending on the shipping service selected, orders placed on geowebstore.com can be delivered any day of the week. Shipping costs may vary depending on the service selected, the shipping address and where the products are shipped from. Express and standard shipping are available in the countries and by the methods indicated below. All shipping options available for your order and destination will be shown at checkout.

EUROPEAN UNION COUNTRIES
Shipping available in the following countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

REST OF EUROPE
Shipping available in the following countries: Albania, Canary Islands, Iceland, Ireland, Jersey, Norway, Switzerland, Russian Federation, Serbia, Turkey, Ukraine.

UNITED KINGDOM

UNITED STATES OF AMERICA

CANADA AND MEXICO

MAINLAND CHINA AND APAC
Shipping available in the following countries: Australia, Azerbaijan, Brunei Darussalam,
Cambodia, China Mainland, Hong Kong SAR, India, Indonesia, Japan, Jordan, Korea, Macau SAR, Malaysia, New Zealand, Oman, Philippines, Singapore, South Korea, Taiwan Region,
Thailand, Vietnam

MIDDLE EAST
Shipping available in the following countries: Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates.
ROW
Check if the destination is available for shipping at checkout. 

SHIPMENT TRACKING
When the order will be tendered to the courier, customers receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit the courier website and insert the AWB number in the “track your shipment” area.

geowebstore.com processes orders in USA and UK from Monday to Friday. geowebstore.com processes orders within 48 hours of the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. geowebstore.com ships all over the world via DHL Express. geowebstore.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to geowebstore.com’s control.

Once shipped, arrival time of packages may vary from country to country. 

Delivery for shipments addressed to:
USA: approximately 2-3 working days.
European Union: approximately 3-4 working days.
Rest of the world: approximately 5-8 working days.

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).

The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.

Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.

For any reason, customers can return the order, entirely or partially. geowebstore.com refunds within 14 days from the receipt of the merchandise. Items must be returned in the same original conditions, neatly packed and with the return tag still attached. 

It is important to completely fill empty space within the box to avoid contents moving during transit. geowebstore.com reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.

Please note that customized items cannot be returned. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.

If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. We will not accept any returns that have been worn or are soiled.

The GEO packaging must not be used as the external parcel for the shipment.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.

All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact sales@geowebstore.com 

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

Shipping costs vary and will be displayed at checkout in accordance to the shipping location.